VIP Account Manager with English

Full Time
Sofia
Posted 1 month ago

Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients, we are looking for a VIP Account Manager with English.

Responsibilities:

  • Monitor and analyze the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
  • Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
  • Knowledge sharing with other VIP Account Managers
  • Create and oversee marketing and player management strategies for VIPs
  • Constantly reactivate players with calls, emails, SMS, and chat
  • Welcome potential VIPs to the website after they made their first deposits collect feedback by talking to VIP players and escalate it to responsible team

Requirements:

  • Proficiency in English
  • Passion for Sport/ Casino
  • Good analytical skills, with good knowledge of Microsoft Excel
  • Self-starter with a positive, can-do attitude and good problem-solving skills
  • Excellent communication skills across all channels with high confidence on the phone

Sounds like a dream job for you? Please send us your CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Grove Global Consult’s Recruitment and Employment activities are based on a Recruitment license No 3018 from 30.04.2020

Job Features

Job CategoryBusiness Development

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