Customer Support

Full Time
Sofia
Posted 3 weeks ago

Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.

Are you ready to start your dream job?

For one of our clients – operating in the field of financial services, we are looking to hire Customer Support Specialist.

Responsibilities:
♦ Serves customers by providing product and service information and resolving product and service problems;
♦ Attracts potential customers by answering product and service questions;
♦ Maintains customer records by updating account information;
♦ Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;
♦ Maintains financial accounts by processing customer adjustments;
♦ Recommends potential products or services to management by collecting customer information and analyzing customer needs;
♦ Prepares product or service reports by collecting and analyzing customer information;
♦ Contributes to team effort by accomplishing related results as needed.

Requirements:
♦ Excellent level of English (both verbal and written);
♦ 6 months previous experience with Forex markets, Cryptocurrency, etc. is a plus;
♦ Experience as a Customer Support Specialist or similar CS role;
♦ Knowledge and experience with Microsoft Office, MT4, MT5, Live Chat, CRM;
♦ Connect with the clients by phone, email, and chat;
♦ Excellent communication and problem-solving skills.

What the company offers:
♦ Attractive remuneration and social package;
♦ High base salary;
♦ You are going to have the chance to work with the best agents in the Forex industry;
♦ Team buildings and training;
♦ Multisport card;
♦ Career development within the company.

Please send your CV in English.

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.

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