Customer Support Representative with Italian and English

Full Time
Sofia
Posted 2 weeks ago

Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients, a fast-growing company in the field of iGaming, we have an opening for a Customer Support Representative with Italian and English.

Role and objectives:

Our clients are looking for a highly motivated, enthusiastic, positive, and people person for a Customer Support team
Someone that will put the customer first, provide outstanding service, and makes sure they do everything they can from start to finish

What you’ll be doing:

  • Communicating with customers through email and live chat
  • Keeping up to date with our products and promotions
  • Collaborating closely with colleagues across the entire international business
  • Delivering a first-class service to our customers in line with departmental KPI’s
  • Finding out why this is such a great sector to work in
  • Finding out why this is an amazing business to work with
  • And most important, being part of an awesome team

What you’ll bring to the table:

  • Fluent written and spoken Italian language skills
  • Good English language skills
  • Strong computing skills, especially in web-based applications
  • Analytical and problem-solving skills – attention to detail is key
  • Ability to handle challenging situations
  • Availability and flexibility to work on shifts
  • Capable of prioritising and multitasking workloads

Benefits:

  • Competitive salary package
  • Monthly and annual performance-based bonuses
  • Transport allowance for late and night shifts
  • Food vouchers
  • Career development/advancement orientated
  • 20 days annual leave
  • Health Insurance from day one
  • Free snacks and beverages in the office and Happy Hour on Fridays
  • Discount on Multisport cards
  • A friendly work environment with positive teammates
  • Team-building activities
  • Great office location

Please send your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.

Job Features

Job CategorySupport

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