Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.
For one of our clients, a fast-growing company in the field of iGaming, we have an opening for a Customer Support Representative with German and English.

Role and objectives:

Our clients are looking for a highly motivated, enthusiastic, positive, and people person for a Customer Support team.
Someone that will put the customer first, provide outstanding service, and makes sure they do everything they can from start to finish

What you’ll be doing:

• Communicating with customers through email and live chat
• Keeping up to date with our products and promotions
• Collaborating closely with colleagues across the entire international business
• Delivering a first-class service to our customers in line with departmental KPI’s
• Finding out why this is such a great sector to work in
• Finding out why this is an amazing business to work with
• And most important, being part of an awesome team

What you’ll bring to the table:

• Fluent written and spoken German language skills
• Good English language skills
• Strong computing skills, especially in web-based applications
• Analytical and problem-solving skills – attention to detail is key
• Ability to handle challenging situations
• Availability and flexibility to work on shifts
• Capable of prioritising and multitasking workloads

Benefits:

• Competitive salary package
• Monthly and annual performance-based bonuses Transport allowance for late and night shiftsFood vouchers
• Career development/advancement orientated
• 20 days annual leave
• Health Insurance from day one
• Free snacks and beverages in the office and Happy Hour on Fridays
• Discount on Multisport cards
• A friendly work environment with positive teammates
• Team-building activities
• Great office location

Please send your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.